At Make You Well, we are committed to providing medical services that exceed expectations and foster lifelong partnerships in health. In alignment with Texas state regulatory boards, we provide the following official notices regarding professional licensing, patient rights, and the compliance complaint process.
The following notice is provided in accordance with Texas Administrative Code (TAC), Title 22, Part 9, Chapter 178, to inform patients on how to file a complaint regarding a licensed physician, physician assistant, or acupuncturist.
Complaints about physicians, physician assistants, and acupuncturists may be reported for investigation to the Texas Medical Board at the following address:
Assistance in filing a complaint is available by calling: Toll-Free: 1-800-201-9353
For more information, please visit: www.tmb.state.tx.us
Las quejas sobre médicos, así como sobre otros profesionales acreditados e inscritos del Consejo Médico de Tejas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugía, se pueden presentar en la siguiente dirección para ser investigadas:
Si necesita ayuda para presentar una queja, llame al: 1-800-201-9353
Para obtener más información, visite nuestro sitio web en www.tmb.state.tx.us
For clinic locations utilizing Advanced Practice Registered Nurses (APRNs), Nurse Practitioners (NPs), or Registered Nurses (RNs), the following reporting information is provided to patients in accordance with Texas nursing practice regulations.
Complaints regarding the practice of professional nursing or advanced practice nursing in the State of Texas may be submitted to the Texas Board of Nursing for review and investigation.
Because Make You Well is a member of Privia Medical Group, patients also have the right to file internal grievances or compliance concerns directly through the Privia network.
If you have a concern regarding billing practices, patient privacy (HIPAA), or your clinical experience within our network, you may contact the Privia Corporate Compliance department directly.
Privia Compliance Hotline: 1-888-774-8423
Online Compliance Portal: priviahealth.compliance-helpline.com
For full details on Privia Medical Group’s privacy and compliance policies, visit: https://www.priviahealth.com/privacy-and-compliance
We encourage patients to share feedback, questions, or concerns regarding their care directly with our local clinic management teams before escalating to state boards. Communicating with us directly allows our team to address your needs promptly and improve our operational standards.
If you have a general question or feedback regarding a recent visit to our Colleyville, Richardson, Sugar Land, or Odessa clinics, please contact us directly via our main administrative office or through your secure Patient Portal.
This page is provided in compliance with the following regulatory requirements: