Effective Date: May 27, 2028
Last Updated: May 27, 2028
This Privacy Policy describes how Make You Well and its affiliated medical practices (“Make You Well,” “we,” “us,” or “our”) collect, use, disclose, and protect information gathered through our website located at makeyouwell.com (the “Site”).
Make You Well is part of the Privia Medical Group network. Where this Privacy Policy applies to the collection of information through our website, Privia Medical Group’s own privacy and compliance practices govern the handling of protected health information (PHI) collected in connection with your medical care. We encourage you to review Privia’s Privacy and Compliance Policy at https://www.priviahealth.com/privacy-and-compliance for full details.
Please read this Privacy Policy carefully before using the Site. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not access or use the Site.
This Privacy Policy applies solely to information collected through this website, including any online forms, appointment request tools, or contact features made available on the Site. It does not govern information you share with Make You Well providers or staff directly as a patient, which is handled in accordance with applicable HIPAA requirements and Privia Medical Group’s Privacy and Compliance Policy.
For questions about how your protected health information (PHI) is handled as a patient of Make You Well, please visit https://www.priviahealth.com/privacy-and-compliance or contact your Make You Well clinic directly.
We may collect information about you in the following ways when you visit or interact with the Site:
Personally identifiable information that you voluntarily provide to us through the Site, such as your name, email address, phone number, and mailing address. This may be submitted when you fill out a contact form, request an appointment, or sign up for communications from us.
If you use any online appointment request or inquiry form on the Site, you may voluntarily submit information about your health concerns or reason for visit. Please be aware that information submitted through website forms may not carry the same technical protections as information exchanged through a secure patient portal. We encourage you to use our secure patient portal for any sensitive health-related communications. Do not submit emergency health information through this website — if you are experiencing a medical emergency, call 911 immediately.
When you access the Site, our servers may automatically collect certain technical information, including:
This information is used for website analytics, security, and improving the Site experience. It does not directly identify you by name.
If the Site facilitates any payment transactions, we may collect financial information such as your payment card details. Financial data is processed through secure, PCI-compliant third-party payment processors. We do not store full payment card numbers on our servers.
We may collect information through cookies and similar tracking technologies as described in Section 6 of this Policy.
We use the information collected through the Site for the following purposes:
We do not sell your personal information to third parties for their own marketing purposes.
We may share information collected through the Site in the following circumstances:
We may share your information with trusted third-party vendors who assist us in operating the Site and delivering services, such as website hosting providers, analytics platforms, email delivery services, appointment scheduling tools, and payment processors. These providers are contractually required to use your information only as directed by us and to maintain appropriate security measures.
As a member of the Privia Medical Group network, certain information may be shared with Privia in connection with the operation and administration of our practice. Privia’s handling of such information is governed by its Privacy and Compliance Policy, available at https://www.priviahealth.com/privacy-and-compliance.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Make You Well, our patients, or others, or to respond to legal process or investigate potential violations of our policies.
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, information collected through the Site may be transferred to the acquiring entity. We will notify you of any such change via a prominent notice on the Site.
The Site may use cookies, web beacons, tracking pixels, and similar technologies to enhance your browsing experience and gather aggregate information about Site usage.
Cookies are small data files stored on your device by your browser. We may use:
Most web browsers are set to accept cookies by default. You can choose to disable cookies through your browser settings; however, doing so may affect the availability or functionality of certain features on the Site.
We may use third-party analytics and advertising platforms that place their own cookies or tracking technologies on the Site. These third parties operate under their own privacy policies, which we encourage you to review.
The Site may contain links to third-party websites, including the Privia Medical Group website, patient portal platforms, and other resources. These third-party sites operate under their own privacy policies, and we have no control over their content or data practices. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policy of any external site you visit.
We take reasonable administrative, technical, and physical measures to protect the information collected through the Site from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
For communications involving sensitive health information, we strongly encourage use of our secure, HIPAA-compliant patient portal rather than standard website contact forms or email.
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Site. If we become aware that a child under 13 has provided personal information through the Site without verifiable parental consent, we will take steps to delete that information. If you believe a child under 13 has submitted information through the Site, please contact us at the details provided in Section 12.
Depending on your location, you may have certain rights regarding the personal information we collect through the Site, including the right to request access to, correction of, or deletion of your information. To make such a request, please contact us using the information in Section 12.
If your request relates to your protected health information (PHI) as a patient, those rights are governed by HIPAA and Privia Medical Group’s policies. Please contact your Make You Well clinic directly or visit https://www.priviahealth.com/privacy-and-compliance for more information.
Texas residents may have additional rights under applicable Texas law regarding their personal information.
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and post the revised policy on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.